Bed mod

west elm Mattress Collection by Simmons

  • White Glove Service and Inside Delivery items are delivered into your home by appointment (Mon – Sat) in most metropolitan areas.
  • A representative will call to arrange a delivery date and confirm an appointment timeframe (typically a 4-hour window).
  • Available in the contiguous 48 states only.
  • Quick Ship fabric items receive delivery in 2 - 4 weeks.
  • Special order fabric (SPO) items receive delivery in 8 - 10 weeks.

White Glove Service: White Glove is a premium service required on oversized furniture items and has an associated fee (standard shipping + processing costs still apply). With White Glove, your order is safely brought into your home by a skilled delivery team on a pre-scheduled date, unpacked in the room of your choice and fully assembled. All packaging materials are removed upon completion. Does not include installation (i.e. wall mounting of shelving units).

Inside Delivery: Inside Delivery is required on larger items that do not require assembly (i.e. oversized rugs, mirrors) and has no associated fee (standard shipping + processing costs still apply). With Inside Delivery, items are delivered on a pre-scheduled date to the room of your choice but are neither unpacked nor assembled.

Shipping Rates

The shipping rate varies depending on your order total and shipping options. Please note, some furniture, rugs and other large items that are bulky or heavy items have a delivery surcharge listed in parentheses ($) after the item price. These delivery surcharges are in addition to the standard delivery shipping charges.

Return Policy

We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. After 30 days, we will replace or refund your purchase against manufacturer's defects ONLY. Please note that we cannot accept returns on mattresses, monogrammed/personalized items, special order upholstery items and special order rugs, one-of-a-kind rugs, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price ending in .99 or .97. Delivery fees are non-refundable.

For further assistance please call our customer service department at 1.888.922.4119 or send an email to customerservice@westelm.com


Interesting facts:

Enfield Island Village is a modern village in the outskirts of the London Borough of Enfield, North London, home to a large housing development. Before April 1994, Enfield Island Village formed part of the Epping Forest district of Essex, but was transferred to the...

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